 When and where do I meet?
Cruise ship passengers - Meet half hour after ship docks at taxi stand (located at end of pier) and look for our sign, Your driver/guide will be there waiting for you. Meeting Instructions, along with other important information will be sent with your e-mail confirmation
Hotel Guest's - Meet at 11:00AM (Island time). If you prefer a different pickup time, please state so in the "comments" section of your reservation request form. Instructions will be sent with your e-mail confirmation. Note: Ochoriostour.com has up to date information on ships arrival and departure times in the port of Ocho Rios. What happens if I'm late getting off the ship?
Inform one of the pier attendant's that you are booked with Ochoriostour.com, and they will contact your driver. You will be picked up and the tour will begin. No need to bring your confirmation as we are well known and respected throught Ocho Rios. What kind of transportation is used?
Passengers are transported in a fully inspected & licensed, air-conditioned JUTA car, van or bus. Can me and my group all tour together in one bus?
absolutely! we can accommodate upto 56 passengers in one bus. How do I know I have a reservation?
We will send your e-mail confirmation. If you did not receive a confirmation from us, please contact us. Will I return to my ship on-time?
All tours are customized according to ships arrival and departure time to assure a timely return. Our tours are all within the Ocho Rios area, with minimal travel time (5-35 minutes). Do you require full payment up front?
Unlike other tour companies... We do not require full payment. To make reservations and hold your space, only a small deposit is required. Balance must be paid in cash (USD) or travelers check on day of tour. If you wish to pay your balance in advance, a surcharge of 4 percent of the payment amount will be charged to your credit card. What payment methods can I use?
We currently accept all major credit cards & e-check via PayPal. We never personally see your credit card details and the information is not held or stored by us in any way. Do you have group rates?
We have the greatest discounts! for any size group, contact us! Can I take tours when I arrive at the ships pier?
All Tours and excursions must be reserved 2-days (48-hours) in advance. Deposits must be received in order for us to send your confirmation! Why is your prices so much lower than our Cruise line?
One of the most asked questions! We maintain lower prices because we are a small company with little overhead. Is cost of lunch included in my package?
Cost of lunch is not included. Where can I rent water shoes to climb falls?
Rentals are available at Falls for about $5.00 each. We recommend bringing your own or wearing a pair of old sneakers or sandals. How much time will we have at Dunns River Falls?
You will have 2hrs at the falls. What is your policy re: Refunds?
Receive a full refund if cancelled 10 or more days prior to the scheduled tour.
No refunds for no-shows or late arrivals if ship arrives on schedule.
All tours operate rain or shine, unless certain conditions require cancellation... Your safety comes first!
What if the ship is unable to dock in port?
Receive a full refund if your cruise ship does not stop in Ocho Rios for any reason, or if weather conditions or other factors force us to cancel your tour. It is your responsibility to contact us.
If you have a question that hasn't been answered, please contact us.
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